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returns information

When purchasing from Esslemont Essences you are guaranteed  to receive the best level of customer service. In the unfortunate event that you are not happy with your order, then we offer a 14 day money back guarantee policy. The order must be returned to us within 14 days of your purchase date, unused and in all original packaging. You will receive a refund (minus any delivery charges) or a replacement.


The returns postage is to be paid for by the customer.


To make the returns process as simple as possible we recommend that you get in touch with us as soon as you are aware that you would like to return your order.


Contact information



Information we need in regards to your order:

Name, order number and reason for return


Return address:

55 Easterbank, Forfar, Angus, Scotland, DD8 2BN

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